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Need Help?
We're here to help you get the most out of myPaletteAI
Frequently Asked Questions
How accurate is the color analysis?
Our AI uses advanced computer vision to analyze your skin tone, undertones, and facial features. For best results, use a clear photo with natural lighting.
What photo should I use?
Use a clear, well-lit selfie facing the camera. Avoid heavy makeup, filters, or colored lighting for the most accurate analysis.
Is my photo stored or shared?
Your privacy is important to us. Photos are processed securely and are not stored permanently or shared with third parties.
Can I use the app multiple times?
Yes! You can analyze different photos or re-analyze the same photo. Each analysis uses one credit from your account.
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Still Need Help?
Get in touch with our founder directly
Please note: This is a personal email, so please be kind and patient with responses 😊
📱 For app-related issues, please include:
- • Your device type (iPhone/Android)
- • App version (if known)
- • Description of the issue